Refund policy

At Klexo, we want you to love your smart gadgets and home essentials! We understand that sometimes a product might not be exactly what you expected. Our return policy is designed to be as fair and straightforward as possible to ensure you can shop with total confidence.

1. Return Timeframe

We offer a 5-7 Days return window. This means you have 7 days after receiving your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unused, unworn, and free from any dirt, dust, or damage.

  • It must include all original tags, manuals, accessories, and the original packaging.

  • You must be able to provide the receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned. These include:

  • Intimate or sanitary goods (e.g., certain personal grooming gadgets).

  • Gift cards.

  • Downloadable software products.

  • Items marked as "Final Sale" or promotional clearance items.

4. Damaged, Defective, or Incorrect Items

We quality-check our products, but transit damage can occasionally happen. If your item arrives defective, damaged, or if you receive the wrong item, please contact us within 1-3 days of delivery.

  • Please email us at Mrsingh6386@gmail.com with a clear photo or video of the defect/damage and your order number.

  • We will evaluate the issue and immediately arrange for a free replacement or a full refund. You will not be responsible for return shipping costs in this scenario.

5. Return Shipping Costs

  • For Defective/Incorrect Items: We will cover the return shipping costs or arrange a free reverse pickup.

  • For "Change of Mind" Returns: If you are returning an item simply because you changed your mind or ordered the wrong variant, you will be responsible for paying your own return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

7. The Refund Process & Timing

  1. Request: Contact us at Mrsingh6386@gmail.com to initiate a return. We will provide you with a return authorization and the shipping address.

  2. Inspection: Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.

  3. Processing: If approved, your refund will be processed automatically to your original method of payment.

  4. Timing: Please allow 5-7 business days for the funds to appear in your bank account or credit card statement, as processing times vary between financial institutions.

8. Late or Missing Refunds

If you haven’t received a refund after the estimated timeframe:

  • First, check your bank account again.

  • Next, contact your credit card company or bank, as it often takes some processing time before a refund is officially posted.

  • If you have done all of this and still have not received your refund, please contact us at Mrsingh6386@gmail.com.